Privacy Policy

Last updated: [Insert Date]

This Privacy Policy describes how Valene ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our site, we may collect the following information:

• Personal details (name, email address, phone number)
• Billing and shipping address
• Payment information (processed securely via third-party providers)
• Order details
• IP address, browser type, and device information

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Prevent fraud and ensure security
• Send marketing communications (only if you opt in)

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Your consent
• The performance of a contract (your order)
• Compliance with legal obligations
• Our legitimate business interests

4. Sharing Your Information

We may share your information with:

• Payment processors
• Shipping and logistics providers
• IT and website service providers

We do not sell your personal data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights (UK Residents)

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, please contact us.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve our services.

You can control cookies through your browser settings.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: contact@valene.uk.com