Shipping Policy

Last updated: 1st September 2026

This Shipping Policy outlines how Valene ("we", "us", or "our") processes and delivers orders placed through our website.

1. Order Processing

All orders are processed within 1–3 working days, excluding weekends and public holidays.

Once your order has been processed, you will receive a confirmation email with your shipping details.

2. Delivery Options and Times

We currently offer the following delivery options for orders to the United Kingdom and Europe:

Royal Mail 1st Class (Fast)

• Estimated delivery: 5–10 working days
• Shipping cost: Calculated at checkout

This is our faster paid delivery option. The applicable shipping charge will be displayed at checkout before you complete your purchase.

Royal Mail 2nd Class (Free)

• Estimated delivery: 8–13 working days
• Shipping cost: Free

Free delivery is available when this option is offered on our website as part of a promotional shipping condition.

Please note that all delivery times are estimates and may vary due to courier delays, customs processing, public holidays, adverse weather conditions or other circumstances outside our control.

3. Shipping Costs

Where Royal Mail 1st Class (Fast) is selected, the shipping cost is calculated and displayed at checkout based on the delivery destination and order details.

Where Royal Mail 2nd Class (Free) is displayed as available, free shipping is provided as a promotional shipping offer.

Free shipping may be subject to specific conditions, including selected destinations, products, minimum order values, promotional periods or other eligibility requirements displayed on our website.

If no free shipping promotion applies, the applicable delivery charge will be calculated and clearly displayed at checkout before payment.

4. Tracking

Once your order has been dispatched, you will receive tracking information by email where tracking is available for the selected delivery service.

Please allow up to 48 hours for tracking information to update after dispatch.

5. Customs, Duties and Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, taxes or import fees depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

6. Delivery Delays

We are not responsible for delays caused by Royal Mail, customs clearance, local delivery partners or other circumstances outside our reasonable control.

7. Incorrect or Incomplete Address

Please ensure that your delivery address is complete and correct before placing your order.

We are not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

8. Lost or Stolen Packages

If your parcel has not arrived within the expected delivery timeframe, please contact us so that we can review the tracking information and assist you where possible.

Once an order has been marked as delivered by the courier, responsibility for the parcel may depend on the circumstances of the delivery and the information provided by the carrier.

9. Contact Us

If you have any questions about your order, delivery method or shipping costs, please contact us at:

Email: contact@valene.uk