Shipping Policy

Last updated: [Insert Date]

This Shipping Policy outlines how Valene ("we", "us", or "our") processes and delivers orders placed through our website.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Shipping Times

Estimated delivery times:

• United Kingdom: 5–10 business days
• Europe: 7–12 business days
• International: 7–15 business days

Please note that delivery times are estimates and may vary due to external factors such as customs delays or courier disruptions.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time.

4. Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Delays

We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.

7. Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the courier.

If you experience an issue, please contact the courier directly using your tracking number.

9. Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: contact@valene.uk.com