Return & Refund Policy

Last updated: [Insert Date]

At Valene, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund in accordance with the terms below.

1. Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.

You then have an additional 14 days to return the item to us after notifying us of your cancellation.

2. Eligibility for Returns

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in original packaging
• Include all tags and accessories

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged after delivery
• Items returned without original packaging

4. How to Request a Return

To initiate a return, please contact us at:

Email: contact@valene.uk.com

Please include your order number and reason for return. We will provide you with return instructions.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot be held responsible for lost returns.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original payment method.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at contact@valene.uk.com.

We will cover return shipping costs and offer a replacement or full refund.

8. Exchanges

We currently do not offer direct exchanges. If you wish to change your item, please return it and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card provider
• Contact your bank

If you have done all of this and still have not received your refund, please contact us at contact@valene.uk.com.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: contact@valene.uk.com